Terms & Conditions
Last updated: August 2026
These Terms & Conditions apply to the design, manufacture, supply and installation of bespoke furniture, cabinetry, kitchens, architectural joinery and associated products and services supplied by Bath Bespoke Limited.
Please read them carefully before accepting our quotation. By accepting our quotation, you agree to these Terms & Conditions.
Nothing in these Terms & Conditions affects your statutory rights as a consumer.
1. About us
Bath Bespoke Limited (“Bath Bespoke”, “we”, “us” or “our”) is a company registered in England and Wales under company number 07605927.
Our registered office is Bath Bespoke Limited, Hartley Farm, Winsley, Near Bath, BA15 2JB. Email: info@bathbespoke.co.uk. Telephone: 01225 920900.
In these Terms, “you” or “the Customer” means the person or organisation purchasing goods or services from us.
2. Our contract with you
Our quotation sets out the proposed scope of work and anticipated price. Unless stated otherwise in the quotation, a contract is formed when you accept our quotation and we confirm your order.
The Contract consists of our quotation, these Terms & Conditions, any agreed specification, drawings or schedule, and any subsequent written variations agreed between us.
If there is any conflict between these documents, the most recently agreed written specification or variation will take precedence in relation to the matter concerned.
Our quotations are based upon the information reasonably available to us at the time and may be subject to amendment following detailed survey, design development or the discovery of site conditions that could not reasonably have been identified beforehand.
3. Bespoke nature of our work
Our products are individually designed and manufactured for a particular customer and property.
Once manufacture has begun, materials may have been purchased, components manufactured and substantial labour committed specifically to your project. Bespoke products may have little or no resale value to us.
For this reason, changes or cancellation after design sign-off or commencement of manufacture may result in significant costs.
4. Design and survey
We will work with you to develop the design and specification for your project.
Initial drawings, sketches, CAD drawings, renders, samples and visualisations are intended to communicate the design concept. They should not be treated as architectural, structural or engineering drawings unless we specifically agree otherwise in writing.
Before manufacture begins, we will normally issue drawings and/or specifications for your approval. It is your responsibility to review these carefully, including dimensions, layout, materials, finishes, colours, ironmongery, appliance information and other details shown.
Your approval constitutes confirmation that you are satisfied with the design and authorises us to proceed with manufacture. We remain responsible for exercising reasonable care and skill in the design and manufacture of our work.
5. Information supplied by you or others
Our work may depend upon information supplied by you, your architect, interior designer, builder, structural engineer or other contractors.
You are responsible for ensuring that information supplied to us by you or on your behalf is accurate and complete.
Where dimensions, drawings or specifications supplied by others prove inaccurate or where site conditions differ materially from the information supplied to us, we may need to amend the design, price or programme. We will notify you where this materially affects the project.
Any reasonable additional work or cost arising as a result may be treated as a variation.
6. Design approval and changes
Once the final design has been approved and manufacture authorised, changes should be avoided.
If you request a change after this point, we will tell you, where reasonably possible:
whether the change can be made;
any additional cost; and
any likely effect on the programme.
We will not normally proceed with a material customer-requested variation until it has been agreed.
Minor technical changes may occasionally be necessary during manufacture or installation. We may make minor changes where they do not materially alter the appearance, quality, function or overall design of the product. If a significant change becomes necessary, we will discuss this with you before proceeding.
7. Price
The price for your project will be stated in our quotation. Unless stated otherwise, prices include VAT at the applicable rate.
Our quotation is based upon the scope and information available at the time it is prepared. The price may change where:
you request additional or different work;
the agreed design or specification changes;
site conditions materially differ from those reasonably anticipated;
information provided to us by you or others is incorrect or incomplete;
additional work becomes necessary which could not reasonably have been identified when the quotation was prepared; or
third-party costs change because of a customer-requested change or delay.
We will explain material additional costs and, where practicable, agree them with you before carrying out the additional work.
8. Payment terms
Projects of £100,000 or less
Unless otherwise stated in your quotation or payment schedule, payment will normally be made as follows:
Projects over £100,000
Unless otherwise stated in the quotation or payment schedule: 10% booking payment, followed by four 20% stage payments at the stages identified in the project-specific payment schedule, followed by a 10% final balance payable upon completion, subject to any agreed minor snagging items.
For larger or particularly complex projects we may agree a project-specific payment schedule. Where we do so, that schedule will take precedence over the standard percentages above. Payments must be made by the due date stated on the relevant invoice.
9. Late payment
If a payment is overdue, we may suspend design, procurement, manufacture, delivery or installation until the outstanding amount has been paid. We will notify you before suspending work.
A payment delay may result in the project losing its allocated production or installation slot. If this happens, we will reschedule the work to the next reasonably available date.
We may charge interest on overdue sums where permitted by law and as specified on our invoice or quotation. For business customers, we reserve our rights under the Late Payment of Commercial Debts (Interest) Act 1998.
10. Ownership and risk
Goods manufactured or supplied by Bath Bespoke remain our property until all sums properly due for those goods have been paid in full.
Risk of accidental loss or damage will pass to you when the goods are delivered to your property or otherwise come into your possession, except to the extent that loss or damage is caused by us while carrying out installation or other contracted works.
Nothing in this clause limits your statutory rights.
11. Programme and installation dates
We will provide estimated manufacturing and installation dates as the project progresses. Unless we expressly agree otherwise in writing, dates are estimates rather than guarantees.
Bespoke manufacture can be affected by circumstances including material availability, specialist suppliers, preceding projects, customer changes, site readiness and events outside our reasonable control.
We will make reasonable efforts to meet agreed dates and will inform you as soon as reasonably practicable if a significant delay becomes apparent.
We are not responsible for delay caused by circumstances outside our reasonable control, provided we take reasonable steps to minimise its effect.
12. Site readiness
You must ensure that the property is reasonably ready for our installation on the agreed date. Unless agreed otherwise, this includes ensuring that:
the building is secure and weather-tight;
relevant plastering, screeding and other wet trades have sufficiently dried;
the installation area is clear and accessible;
appropriate heating and environmental conditions are operating;
relevant electrical, plumbing, gas or building work required before our installation has been completed;
safe and reasonable access is available;
adequate parking and unloading arrangements are available; and
other trades will not prevent us from carrying out our work safely and efficiently.
Bespoke timber furniture and joinery can be affected by excessive moisture, extreme temperature or significant changes in humidity. The property should therefore be maintained at normal domestic environmental conditions before, during and after installation.
13. Delays caused by the Customer or site
If we cannot deliver or install because the property is not ready, access is unavailable, preceding works are incomplete, another contractor prevents us from working, or for another reason within your control, we may:
postpone the installation;
reallocate our installation team;
charge reasonable additional costs caused by the delay;
charge reasonable storage costs; and
charge for additional delivery or return visits where necessary.
We will take reasonable steps to minimise these costs. A delayed installation will be rearranged for the next reasonably available slot in our programme and this may not immediately follow the original date.
14. Storage
Our workshop is not intended for long-term storage of completed furniture.
If you ask us to postpone delivery after manufacture has been completed, we may agree to store the goods where space permits. We may charge a reasonable storage fee and any reasonable additional handling, insurance or redelivery costs resulting from the postponement.
Timber and other natural materials can move in response to changes in temperature and humidity. We will take reasonable care of goods stored by us but cannot accept responsibility for deterioration or movement caused solely by prolonged storage or unsuitable environmental conditions where the storage results from a delay requested or caused by you.
15. Access and delivery
You must tell us before final design approval about any unusual access restrictions which may affect delivery or installation. These may include narrow staircases, restricted doorways, limited parking, listed-building restrictions or other physical constraints.
If temporary removal of doors, architraves, windows, balustrades or other building elements becomes necessary, this must be agreed before such work is undertaken.
Unless included in our quotation, making good work by other trades following such removal is not included in our price.
16. Natural materials
Timber, veneer, stone and other natural materials vary naturally. Differences in grain, figure, colour, texture, knots and other natural characteristics are part of the material rather than manufacturing defects.
We take reasonable care when selecting and matching materials, but an exact match between individual components or between a sample and the completed product cannot be guaranteed.
Solid timber also responds naturally to changes in temperature and humidity. Minor expansion, contraction, movement, checking or small changes at joints may occur over time.
Such natural characteristics are not defects unless they materially affect the quality, durability or intended function of the product beyond what could reasonably be expected of the material.
17. Painted finishes
We use professional furniture-finishing systems appropriate to the product and application.
Painted furniture requires reasonable care, particularly shortly after installation while coatings continue to achieve their final hardness.
Where we colour-match a specialist furniture coating to another manufacturer's colour, such as a decorative wall-paint colour, the match will be made as closely as reasonably practicable. Differences in paint formulation, sheen, substrate and lighting mean an exact visual match cannot always be guaranteed.
Painted timber and panel products may also show minor movement at joints over time as the underlying materials respond to environmental conditions. This is not necessarily evidence of a defective finish.
18. Appliances, worktops and third-party products
Where appliances, worktops, ironmongery or other third-party products are supplied through us, the manufacturer's warranty will normally apply in addition to your statutory rights.
Where products are purchased directly by you, you are responsible for ensuring they are suitable for the agreed design and available when required. If customer-supplied products differ from the dimensions or specifications provided to us, additional work may be chargeable.
Unless specifically included in our quotation, Bath Bespoke does not undertake regulated electrical, gas or plumbing connections. Where such work is required, it must be undertaken by an appropriately qualified person.
19. Other contractors
Where our work forms part of a larger building or refurbishment project, we will reasonably cooperate with your architect, builder and other contractors.
Unless we have expressly contracted to manage those contractors, we are not responsible for their work, workmanship, programme or contractual obligations.
We are not responsible for defects or damage caused by work undertaken by others. Where another contractor's work affects our ability to complete our work, this may result in additional costs or delay.
20. Health and safety and CDM
Construction work may be subject to the Construction (Design and Management) Regulations 2015 (“CDM”).
The responsibilities of the parties under CDM will depend upon the nature of the project, whether the Customer is a domestic or commercial client, the number of contractors involved and the roles undertaken by the various parties.
Nothing in these Terms is intended to exclude, transfer or alter a statutory duty where the law does not permit this.
Where the project involves multiple contractors or forms part of a wider construction project, the relevant CDM roles and responsibilities should be established by the project team.
21. Completion and snagging
Bespoke installation is a construction and finishing process and minor items may occasionally require adjustment or completion following the main installation.
At or shortly after completion, we may prepare or agree a list of outstanding items (“snagging”).
Minor snagging items which do not materially prevent the furniture or joinery from being used for its intended purpose do not constitute non-completion of the project and do not entitle the Customer to withhold the whole final payment.
We will rectify items for which we are responsible within a reasonable period, taking into account the nature of the issue and whether replacement components need to be manufactured.
Where an item requires workshop repair or remanufacture, you agree to provide us with reasonable access and opportunity to carry out that remedial work. Nothing in this clause affects your statutory rights.
22. Problems with our work
We take considerable care in the design, manufacture and installation of our work.
If you believe there is a defect, please tell us as soon as reasonably practicable and give us sufficient information to investigate it.
Where we are responsible for a defect, we will have a reasonable opportunity to inspect it and, where appropriate, repair, adjust or replace the affected item.
Because our products are bespoke, this may sometimes require an item to be removed and returned to our workshop.
We will carry out remedial work for which we are responsible within a reasonable time and without significant inconvenience to you. This does not affect any remedy available to you under applicable consumer law.
23. Damage to the property
We will exercise reasonable care while working at your property. If we cause damage through our negligence or breach of contract, we will be responsible for making good that damage or for the reasonable cost of doing so.
We are not responsible for pre-existing damage or defects; defects which could not reasonably have been identified before work commenced; damage caused by another contractor; inherent defects in the building; or consequential work which becomes necessary solely because of a pre-existing defect.
We will tell you if we discover a significant pre-existing problem which affects our work.
24. Cancellation by the Customer
You may ask to cancel the Contract at any time. Because our work is bespoke, cancellation may result in costs being payable.
If you cancel, we will calculate the amount reasonably due to us taking into account:
design and other work already carried out;
materials and products already ordered or committed to your project;
bespoke goods already manufactured or in manufacture;
third-party cancellation or restocking charges;
other costs reasonably incurred as a direct result of the cancellation;
any other direct loss which we cannot reasonably avoid; and
any amounts we are reasonably able to save or recover as a result of the cancellation.
We will take reasonable steps to minimise our loss. Any advance payments already received will be credited against the amount properly due. If you have paid more than the amount properly due, the balance will be refunded to you. If the amount properly due exceeds the payments already made, we may invoice you for the difference.
This clause does not limit any statutory cancellation right that applies to your Contract.
25. Consumer cancellation rights
If you are a consumer and the Contract is entered into online, by telephone, at your home or otherwise away from our business premises, you may have statutory cancellation rights.
The extent of those rights depends upon the nature of the goods and services being supplied and the stage the project has reached.
Certain goods made to the consumer's specifications or clearly personalised may be excluded from the statutory cancellation right applicable to ordinary goods. Different rules may apply to services, including design or installation services.
Where you ask us to begin a service during a statutory cancellation period, we may ask you to make the appropriate express request or acknowledgement required by law.
Nothing in these Terms removes or restricts any cancellation right you have under applicable consumer legislation.
26. Cancellation or suspension by us
We may suspend or end the Contract where there is a serious reason to do so, including where:
you fail to make a payment when due and do not remedy this after reasonable notice;
you repeatedly prevent us from carrying out the work;
the site is unsafe;
necessary information or approvals are not provided;
you commit a serious breach of the Contract and fail to remedy it where it is capable of remedy; or
continuing the work would require us to act unlawfully or unsafely.
Where reasonably possible, we will give you notice and an opportunity to resolve the problem before ending the Contract. If the Contract ends because of your breach, you will be responsible for amounts reasonably due for work performed, committed materials and other losses directly resulting from the breach, subject to our obligation to take reasonable steps to minimise those losses.
27. Events outside our reasonable control
We are not responsible for delay or failure caused by an event outside our reasonable control. Examples may include severe weather, fire, flood, epidemic, transport disruption, industrial action, utility failure, government restrictions, unexpected shortages of materials or components, or significant disruption affecting a specialist supplier.
We will contact you as soon as reasonably practicable and take reasonable steps to minimise the effect. If such an event creates a substantial delay, we will discuss the available options with you, including any right either party may have to end the Contract.
28. Our liability
We are responsible for losses which are a foreseeable consequence of our breach of the Contract or our failure to exercise reasonable care and skill.
We are not responsible for losses which were not reasonably foreseeable when the Contract was entered into.
If you are a consumer, we do not exclude or restrict liability where doing so would be unlawful, including liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or your statutory rights in relation to goods and services.
If you use our products or services for commercial or business purposes, different limitations of liability may be set out in your quotation or contract documentation.
29. Your statutory rights
If you are a consumer, you have statutory rights in relation to the goods and services we provide.
Among other things, goods must be as described, of satisfactory quality and fit for any particular purpose made known to us where the law requires. Services must be performed with reasonable care and skill.
These Terms are intended to operate alongside those rights and do not replace or restrict them.
30. Drawings and intellectual property
Unless otherwise agreed in writing, all intellectual property rights in designs, drawings, CAD files, specifications and other design material created by Bath Bespoke remain our property.
You may use drawings supplied to you for the purposes of the project for which they were prepared. They must not be reproduced, supplied to another manufacturer or used to manufacture our design without our written permission.
Conceptual furniture and joinery drawings must not be relied upon as architectural, structural or engineering drawings unless specifically stated otherwise.
31. Photography
We may ask for permission to photograph completed projects for our portfolio, website, social media, editorial or other marketing purposes.
Where the property is a private home, we will seek your agreement before arranging professional completion photography.
We will take reasonable steps to avoid publishing information which unnecessarily identifies you or your property.
Where you agree to photography, you permit us to use the agreed images for legitimate promotional and portfolio purposes. If particular privacy restrictions are important to you, please tell us before photography takes place.
32. Personal information
We will process personal information in accordance with applicable data protection law and our Privacy Policy.
We will use information as reasonably necessary to administer your project, communicate with you, obtain materials and services, arrange installation, process payments and comply with our legal obligations.
Where necessary to deliver the project, relevant information may be shared with suppliers, professional advisers or contractors.
33. Complaints
If you are unhappy with any aspect of our work, please contact us as soon as possible so that we have an opportunity to investigate and resolve the matter.
Bath Bespoke Limited, Hartley Farm, Winsley, Near Bath, BA15 2JB. Email: info@bathbespoke.co.uk.
We will seek to deal with complaints fairly and within a reasonable time.
34. Other important terms
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.
If we do not immediately enforce a right under the Contract, this does not mean that we have waived that right.
No person other than you and Bath Bespoke has any right to enforce the Contract, except where the law provides otherwise.
Any variation to the Contract should be agreed in writing.
35. Governing law
These Terms and the Contract are governed by the law of England and Wales.
If you are a consumer, you may bring legal proceedings in the courts available to you under applicable law.
If you are acting in the course of a business, the courts of England and Wales will have exclusive jurisdiction unless we agree otherwise in writing.